For Warranty Support Call: 877-381-1229
SUBMIT A WARRANTY
We understand a foundation repair warranty is only as good as the company that offers it. Perma-Pier Foundation Repair has been serving the Dallas, Fort Worth, Arlington, Houston, San Antonio, and Austin areas since 1992 and has a solid reputation to back its warranty.
Please read the following options to learn more about how you can submit your warranty claim.
Warranty Transfer
To assign an existing warranty to a new owner complete these two simple steps within 90 days of your closing date:
1) Complete our Warranty Claim Form and click on Transfer. You will need to include the date of closing, as well as the previous owner’s name.
2) You will also need to complete / submit the following materials within the designated 90 days,
- Proof of transfer of title
- A passing freshwater pressure test and a passing hydro-static sewer test performed from a dual-directional clean-out*
*These tests must have been completed within the past 12 months
Note: The passing tests must be submitted on company letterhead, showing the Master Plumber’s license number and proof that both systems were tested & passed.
If assignment is not properly made within the designated 90 days after the transfer of title, the cost to reinstate the warranty will be a minimum of $500.
Please contact our Warranty Department for any questions about reinstating your warranty.
Warranty Inspection
If you’re in need of a warranty inspection, start by taking detailed notes of all relevant issues you’re currently having with your home, e.g. cracks on the wall, doors not shutting correctly, etc. You’ll be asked to provide this information in the Warranty Claim Form. Please add as much detail as possible, and upload associated images.
You’ll also need to provide the following documentation/information,
- Detailed descriptions and photos of each issue currently present in your home
- A passing freshwater pressure test and a passing hydrostatic sewer test performed from a dual-directional clean-out*
*These tests must have been completed within the past 12 months
Note: the passing test must be submitted on company letterhead, showing the Master Plumber’s license number and proof that both systems were tested and passed
Warranty Reinstatement
If you’d like to submit a request to have your warranty reinstated, please provide the information below and complete the Warranty Claim Form for reinstatement:
- A passing freshwater pressure test and a passing hydrostatic sewer test performed from a dual-directional clean-out*
*These tests must have been completed within the past 12 months
Note: the passing tests must be submitted on company letterhead, showing the Master Plumber’s license number and proof that both systems were tested and passed
Once we’ve received your documents, we’ll reach out to you to schedule a time for our warranty manager to perform a reinstatement evaluation. After the evaluation is completed, the warranty manager will look at the plumbing tests and various other measurements to determine if we can reinstate the warranty.
*Please note that the minimum fee for reinstatement is $500.
We recommend our sister company, BlackTie Plumbing, but you are free to use any Licensed Master Plumber of your choice. BlackTie Plumbing charges $350 to perform the tests and can be reached by completing their online request form.
