Warranty

If you’re looking to assign an existing warranty to a new owner, complete the two simple steps below within 90 days of your closing date.

1) Complete our Warranty Claim Form and click on Transfer. You will need to include the date of closing, as well as the previous owner’s name.

2) You will also need to complete/submit the following materials within the designated 90 days:

• Proof of transfer of title
• A passing freshwater pressure test and a passing hydrostatic sewer test performed from a dual-directional clean-out
• This test must have been completed within the past 12 months*
  Note: the passing tests must be submitted on company letterhead, showing the Master Plumber’s license number and proof that both systems were tested & passed

If assignment is not properly made within the designated 90 days after the transfer of title, the cost to reinstate the warranty will be a minimum of $500.

Please contact our warranty department for any questions about reinstating your warranty.

If you’re in need of a warranty inspection, start by taking detailed notes of all relevant issues you’re currently having with your home, e.g. cracks on the wall, doors not shutting correctly, etc. You’ll be asked to provide this information in the Warranty Claim Form. Please add as much detail as possible.

You’ll also need to provide the following documentation/information:

• Detailed descriptions and photos of each issue currently present in your home
• A passing freshwater pressure test and a passing hydrostatic sewer test performed from a dual-directional clean-out* *These tests must have been completed within the past 12 months
  Note: the passing test must be submitted on company letterhead, showing the Master Plumber’s license number and proof that both systems were tested and passed

If you’d like to submit a request to have your warranty reinstated, please provide the information below and complete the Warranty Claim Form for reinstatement:

• A passing freshwater pressure test and a passing hydrostatic sewer test performed from a dual-directional clean-out* *These tests must have been completed within the past 12 months
  Note: the passing tests must be submitted on company letterhead, showing the Master Plumber’s license number and proof that both systems were tested and passed